AGUS WIASTONO; DITA RACHMAWATI. Pengaruh Kualitas Pelayanan Cabang Terhadap Nilai BSQ (Branch Service Quality) Di BCA KCP Malang. JURNAL EKONOMI, KEUANGAN, PERBANKAN, KEWIRAUSAHAAN DAN KOPERASI , [S. l.], v. 3, n. 01, p. 28–41, 2022. Disponível em: https://journal.stiekop.ac.id/index.php/keroppi/article/view/86. Acesso em: 27 des. 2025.